Legal
Terms of service
These terms apply to chauffeur services booked from GoLula in South Africa. Nothing here limits any right you have under the Consumer Protection Act 68 of 2008; where these terms conflict with that Act, the Act applies.
Bookings and fares
Your fare is fixed and confirmed when we accept your booking. It does not change for traffic, time of day or demand. Fares shown on this website are indicative until confirmed. Additional stops, waiting beyond the included time, or a change of destination may be charged, and we will agree that with you first.
Waiting time
Airport collections include one hour of free waiting from the time you land. Other pick-ups include 15 minutes. Waiting beyond that is charged at our hourly rate, pro-rata.
Cancellations
Cancel free of charge up to 2 hours before your pick-up time. Within 2 hours, 50% of the fare is payable. A no-show — where we are at the pick-up point and cannot reach you within 30 minutes — is charged in full. If we cancel on you, you pay nothing.
Payment
Individual bookings are settled after your trip unless agreed otherwise. Corporate accounts are invoiced monthly on 30-day terms. Overdue accounts may be suspended until settled.
Conduct and vehicles
Smoking and vaping are not permitted in our vehicles and seatbelts must be worn. We may refuse or end a trip where a passenger is abusive, unsafe or places our chauffeur at risk, in which case the fare remains payable. Damage or soiling beyond normal use may be recovered at cost.
Delays and events outside our control
We plan routes carefully and track your flight, but we cannot accept liability for losses caused by traffic, weather, road closures, protest action, load-shedding or other events beyond our reasonable control. If you have a critical deadline, tell us when booking and we will build in extra time.
Luggage and property
Please tell us your luggage requirements when booking so that we send the right vehicle. Items left in a vehicle are held for you and returned where reasonably possible. We are not liable for valuables left unattended.
Privacy
We process your personal information in line with POPIA and our privacy policy.
Complaints
Email hello@golula.co.za and we will respond. You retain your right to escalate to the National Consumer Commission.
Governed by the laws of the Republic of South Africa.
Ready when you are.
Fixed fare, silent cabin, a chauffeur already watching your flight.